Tip 1: You aren't a computer! (Stop Multitasking)
* When you are having a conversation, don't do something else at the same time.
* Take care to minimize distracters (TV, computer, cell phone, etc.) in the environment.
* If you find your attention drifting, consciously bring it back to the conversation.
* Make a mental note of key points that you hear during the conversation.
* Listen, don't just 'wait to talk'.
Tip 2: Set the stage (Tell your audience what's coming)
* What's the subject you wish to discuss?
* What's the timeframe for the conversation (schedule and length)?
* What's required of the listener?
* If it's a negative message, prepare the listener ("This is difficult for me to say, and may be difficult for you to hear...")
Tip 3: Think before you speak - and while you are speaking (Be more conscious to be more effective)
* What's the message you are hoping to get across?
* Determine associated information that's needed to support your message.
* Consider anticipated response of the listener, including possible concerns or objections.
* Word choice, tone and body language shape your message.
* Being more conscious helps you to be a better listener, too.
Tip 4: I can see clearly now ... (Clarification is critical for effective communication)
As a speaker:
* 'Check in' with your listener to make sure that your message is being conveyed as intended.
* Don't make assumptions of your listener's knowledge of or interest in the subject.
* Allow for and respond to questions.
* Use analogies or common examples to help facilitate understanding.
As a listener:
* Use 'active listening' ("What I hear you saying is ...)
* Ask clarifying questions ("Do you mean...")
* Reflect observed body language and tone to confirm impressions.
Tip 5: Take the high road (Break the cycle of negative interaction patterns)
* Responding to an attack with an attack contributes to a downward spiral of negative interactions.
* Take a couple of deep breaths or count to ten before responding.
* Look for common ground to get back on track.
* Watch for emotional 'flooding' and take a time-out if needed.
* If what you are doing isn't working, do something different.
Article Source: http://EzineArticles.com/?expert=Steve_McCready
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